Privacy Policy

I. Introduction

This Privacy Policy explains how QualgenRx (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you access our website (the “Website”) and use our services. By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Website.

This Website is operated in the United States and is intended for users located within the U.S.

No Medical Advice: Information provided through this Website, including responses from forms, chat tools, or communications, is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions regarding a medical condition.

Notice of Privacy Practices (Patient Health Records): Please note that this Website Privacy Policy applies only to information collected directly on this Website. Our handling of patient health records, treatment disclosures, and medical information is governed strictly by our Notice of Privacy Practices, which is provided to all patients and can be viewed separately at

II. Information We Collect

A. Personal Information & Protected Health Information (PHI)

When you use our Website (such as submitting a prescription, completing a provider or patient inquiry, or filling out a contact form), we may collect information that relates to your physical or mental health conditions, the provision of healthcare (including compounded medication services) to you, or payment for healthcare. This includes:

• Full name and contact information
• Email address and mailing address
• Phone number (including for SMS communications)
• Health concerns, prescription details, or any other data submitted via direct communication

Any individually identifiable health information you submit through this Website is treated as Protected Health Information (PHI) and handled in strict compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the HITECH Act, and their implementing regulations.

B. Usage & Analytics Data

We automatically collect certain standard technical information when you interact with our Website, including browser type, device information, IP address, and pages visited. To ensure complete privacy, we do not use standard tracking tools or third-party advertising pixels on Website pages that gather, transmit, or process sensitive patient health details.

C. Secure & HIPAA-Compliant Third-Party Infrastructure

We partner with specialized platforms to operate our business and manage communications, including CRM tools, patient/provider outreach systems, and online ordering tools.

III. How We Use and Share Your Information

We use collected information to process prescription submissions, contact patients to collect consent, payment, and shipping details, respond to provider and patient inquiries, coordinate compounding and delivery of medications, maintain Website security, and comply with legal requirements.

Minimum Necessary Standard: We limit the use and disclosure of Protected Health Information (PHI) to the minimum necessary to accomplish the intended purpose, in accordance with HIPAA requirements.

We do not sell, rent, or disclose personal information or Protected Health Information (PHI) to third parties for their independent marketing or fundraising purposes.

SMS Communications (Carrier & HIPAA Compliance)

If you provide your phone number, you may opt in to receive automated messages, appointment reminders, and follow-up alerts via text message.

Emergency Medical Use: SMS communications are not intended for emergency medical situations. If you are experiencing a medical emergency, please call 911 or contact appropriate emergency services.

• Consent to receive SMS messages is not a condition of any purchase or healthcare service.
• Message frequency varies; message and data rates may apply.
• You may opt out at any time by replying STOP.
• For assistance, reply HELP or contact our office directly.

SMS Data Protection (Non-Sharing Clause): Mobile information, phone numbers, and explicit SMS opt-in data will not be shared, sold, or rented to third parties, affiliates, or partners for marketing or promotional purposes.

IV. Security, Data Integrity & Retention

We implement administrative, technical, and physical safeguards to protect the confidentiality, integrity, and availability of your Electronic Protected Health Information (e-PHI), including SSL/TLS encryption for all digital form submissions and robust access controls.

V. Your Rights

To the extent that we maintain your records electronically, you have distinct rights regarding your data under HIPAA and applicable state laws. You may request to inspect, copy, or amend your electronic personal data. To make a privacy request or report an issue, contact our Privacy Officer at [email protected].

VI. Policy Updates & Contact

We reserve the right to amend this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. For questions regarding our data handling or your medical privacy, please contact:

QualgenRx (Attn: Privacy Officer)
https://www.qualgen.us/
2217 S Fretz, Suite 120, Edmond, OK 73013
[email protected]